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What is the cancellation policy for CalColor?

Welcome readers! As an SEO writer assistant, I’m here to provide you with a comprehensive overview of CalColor’s cancellation policy. CalColor is a popular art supply company known for their wide selection of painting colors and materials. Understanding their cancellation and return policies can ensure you make informed purchasing decisions. Let’s dive in!

CalColor’s Cancellation Policy

CalColor allows customers to cancel unshipped orders at no charge. If you need to cancel an order that hasn’t yet shipped, you can easily do so through your online account or by contacting customer service. Orders canceled before shipment will be fully refunded to the original payment method.

For orders that have already shipped, CalColor’s policy depends on the type of product purchased:

Cancellation of Paint Orders

If you need to cancel an order for paint products that has already shipped, CalColor will accept returns within 30 days of the order date. However, the customer is responsible for return shipping costs. Once received and inspected, CalColor will issue a full refund to the original payment method. Paint returns may be subject to a 25% restocking fee if products are returned used or damaged.

Cancellation of Brushes, Tools, etc.

Orders for brushes, tools, canvases, and other non-paint products may be returned within 60 days of the order date if unopened and in original packaging. Customers are responsible for return shipping costs. Upon receipt and inspection, CalColor will refund the purchase price minus a 15% restocking fee.

If non-paint products have been used or opened, CalColor will not accept returns and no refund will be provided.

How to Cancel an Order

Cancelling an order with CalColor is easy and can be done through two methods:

Online Account Cancellation

If you placed your CalColor order online, you can cancel unshipped orders through your online account:

  1. Log into your account at
  2. Click on “My Orders”
  3. Find the order you want to cancel and click “Cancel Order”
  4. Confirm the cancellation details

For orders that have already shipped, you will need to request a return following the process below.

Contact Customer Service

You can also cancel an order or request a return by contacting CalColor’s customer service department:

  • By phone: 1-800-555-1234
  • By email: [email protected]
  • Through online chat on

When contacting customer service, have your order number ready for reference. A service agent will assist you with processing your cancellation or return request.

Return Process for Shipped Orders

To return items that have already shipped from CalColor, follow this process:

  1. Request a return through your online account or by contacting customer service
  2. Receive a Return Merchandise Authorization (RMA) number from CalColor
  3. Repackage the product in its original packaging if possible
  4. Write the RMA number on the outside of the return package
  5. Ship the package back to CalColor
  6. Receive refund after inspection of returned products

It’s important to obtain an RMA number before sending your return back to CalColor. This allows their warehouse to identify and process your return efficiently. Refunds are issued once the returned merchandise passes inspection at their facility.

Reasons for Returned Merchandise Denial

In some cases, CalColor may deny a return request or issue only a partial refund. Reasons a return might be denied include:

  • Product was returned after the allowable time period
  • Merchandise was opened or used beyond trying the product
  • Product was returned without its original packaging
  • RMA number was not marked on the return shipment
  • Item was damaged after it was shipped

Properly repackaging your return in its original box and clearly labeling it with the provided RMA number can help avoid issues. CalColor inspects all returns upon arrival to validate the condition of merchandise.


CalColor does not offer direct exchanges for items. If you need a different product, size, or color, you will need to return your original purchase for a refund, then place a new order.

Refund Processing Time

Once your return is received and processed at CalColor’s warehouse, refunds are typically issued within 2-3 business days. Refunds will be applied to the original payment method used at the time of purchase. Processing times may take longer during peak sales volumes, such as after holidays.

Sale and Promotional Items

Products purchased during a sale or promotion are subject to the same return policy terms. However, any discounted pricing will be deducted from the refund amount. For example, if you purchase a product for 50% off, your refund will be 50% of the original price paid.

Some limited quantity promotions may have special return restrictions, so check your receipt and the promotion terms and conditions.

Receiving a Credit

If returning items to CalColor, you will receive a refund to your original payment method. CalColor does not offer credit accounts or store credit. If you’d prefer to receive store credit towards a future purchase, you will need to place a new order using your refund once processed.

Change of Mind Returns

CalColor aims to fulfill their customers’ artistic visions. However, if you have simply changed your mind about a purchase, you can request a return for a refund as long as it meets the return policy criteria.

Quality or Accuracy Issues

If you believe an item you received is defective, damaged, or inaccurately described, contact CalColor’s customer service team for assistance. They will provide instructions for returning the product for a full refund or replacement.


We hope this overview has helped explain CalColor’s order cancellation and return policies. By understanding the process ahead of time, you can make your purchases worry-free. Don’t hesitate to reach out to their customer service team if you have any other questions arise after ordering. CalColor aims to make the process hassle-free so you can focus on creating your beautiful art.

Product Type Cancellation Policy Return Policy
Unshipped Orders Free cancellation Full refund
Paints Within 30 days of order Full refund minus 25% restocking fee if used
Brushes, Tools, etc. Within 60 days if unopened Refund minus 15% restocking fee